PATIENT ACCESS SERVICE REP, FHHI - HOME INFUSION

About the role

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone.

Responsibilities

• Proactively greet patients and visitors
• Create a helpful, positive, welcoming and friendly patient experience
• Provide outstanding customer service both in person and on the phone

Experience

• A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required
• Previous experience in a healthcare setting preferred but not necessary

Education

• High School diploma or equivalent is preferred

Skills

• Effective communication skills, oral and written required
• Ability to multi-task
• Strong proactive organizational skills a must
• Must have excellent customer service skills
• Must be proficient in Microsoft Outlook, Excel and Word
• Knowledge of medical terminology and EpicCare is preferred

Benefits

• Paid time off
• Growth opportunity – Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan – 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available