Patient Access Scheduler 1, BHMG Scheduling, FT 8A-4:30P

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement

Responsibilities

• Schedule patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments)
• Obtain and verify necessary demographic and insurance information
• Register patients and enter data into scheduling system
• Work in a call center environment and meet individual quality metrics
• Practice the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members

Requirements

• Complete and pass the Patient Access training course
• Ability to work in a high volume, fast-paced work environment
• Ability to perform basic mathematical calculations
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills

Desired: Basic knowledge of medical and insurance terminology. Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills. Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. Bilingual English, Spanish/Creole preferred.

Qualifications

• High School diploma, Certificate, GED, Training, or Experience
• Minimum required experience: Less than 1 year

Pay

Estimated pay range for this position is $17.27 - $21.93 per hour depending on experience.