Patient Access Scheduler 1, OP Centralized Scheduling, FT, 9:30A-6P

About the Organization

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Our culture is rooted in purpose, and every team member plays a part in making a positive impact.

About the Role

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments) in a call center environment. This role requires meeting individual quality metrics while providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Responsibilities

• Schedule patient appointments for diagnostic, surgical, therapy, physician office visits, and other procedures/treatments.
• Obtain and verify necessary demographic and insurance information.
• Register patients and enter data into the scheduling system.
• Adhere to Baptist Health’s philosophy of service excellence.

Requirements

• High School diploma, GED, or equivalent training/experience.
• Complete and pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced work environment.
• Basic mathematical calculation skills.
• Detail-oriented, organized, team player with excellent customer service and interpersonal communication skills.
• Compassionate demeanor.

Qualifications

• Desired: Basic knowledge of medical and insurance terminology.
• Desired: Experience with computer applications (e.g., Microsoft Office, EMR applications) and accurate typing skills.
• Desired: Knowledge of regulatory guidelines (HIPAA, AHCA, EMTALA, Medicare coverage structure, including medical necessity compliance guidelines).
• Bilingual (English/Spanish or English/Creole) preferred.
• Minimum required experience: Less than 1 year.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us.

• Career growth and development opportunities with clear pathways and ongoing support.
• Comprehensive health and wellness resources that go beyond traditional benefits.
• Wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs.
• Tuition reimbursement to support continued learning and advancement.

Pay

Estimated pay range for this position is $17.27 - $21.93 per hour, depending on experience.