Patient Access Representative | Veteran's Square Pediatric Specialties | 40 hrs/wk

About the role

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Responsibilities

• In-room scheduling for Children's Specialties Clinic patients;
• Multi-tasking with phone and computer;
• Work in a fast-paced environment.
• Greet patients & verifies demographics;
• Create, scan & route documents or electronic forms;
• Inform patients what the document is & capture signatures on necessary paperwork;
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures;
• Collections co-payments, pre-payments, and payments on account balances;
• May work through the registration work queue to address and resolve registration errors or denied insurance claims;
• Scheduling with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule;
• Obtain and coordinate referrals & conduct pre-authorization;
• Arrange interpreter services;
• Check patients in/out;
• Operate multi-line phone;
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers;
• May Include Preparation & coordination of charts;
• Initiate & collaboration of patient financial assistance;
• Track patient visits & health information management on patient accounts;
• Compile, distribute, administer, and score assessments;
• Coordination of Telemed appointments;
• Reminder calls for appointments;
• Hospital admission;
• Office duties, such as make copies or send faxes.

Qualifications

• High school diploma or equivalent preferred;
• One year of work experience, preferably in a medical office setting;
• Medical terminology helpful;
• Customer service skills essential;
• Six months' customer service experience desired.

Skills

• Excellent communication skills;
• Ability to multitask;
• Attention to detail;
• Knowledge of medical terminology;
• Experience with scheduling and appointment coordination;
• Basic computer skills;
• Ability to work independently and as part of a team.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit here.

Pay

$16.25 - $23.00 per hour

Schedule

Full time, 8 Hours - Day Shifts, 40.00 Weekly Hours

Department Details

In-room scheduling for Children's Specialties Clinic patients; multi-tasking with phone and computer; work in a fast-paced environment.

Company Information

Sanford Health is the largest rural health system in the United States and is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Facility: Veterans Square Clinic, Location: Fargo, ND, Address: 3955 56th St S, Fargo, ND 58104, USA, Shift: 8 Hours - Day Shifts, Job Schedule: Full time, Weekly Hours: 40.00, Salary Range: $16.25 - $23.00, Department Details: In-room scheduling for Children's Specialties Clinic patients; multi-tasking with phone and computer; work in a fast-paced environment.

Equal Opportunity Employer

Sanford is an EEO/AA Employer M/F/Disability/Vet.