Patient Access Representative (Temporary-Benefited/Full Time)

At Roswell Park Comprehensive Cancer Center, every patient journey begins with access to the right care at the right time. As a Patient Access Representative, you will play an important role in creating a positive and supportive experience for patients as they begin or continue their treatment journey.

Responsibilities

• Serve as a key point of contact for patients, families, referring providers, and care teams
• Schedule appointments, diagnostic testing, and other pre-visit services
• Gather and accurately enter patient information
• Coordinate care-related activities to ensure a seamless patient experience
• Communicate with referring physicians and internal clinical teams
• Support hospital admissions and other patient access needs
• Verify insurance coverage and assist with financial clearance processes
• Help patients understand next steps and answer questions regarding appointments and access to care
• Ensure patients receive timely, professional, and compassionate service throughout their experience

Requirements

We're looking for someone who is organized, customer-focused, and passionate about helping others. The ideal candidate will have:

• Previous experience in patient registration, scheduling, or a similar healthcare support role
• Knowledge of insurance verification and/or basic financial clearance processes
• Exceptional customer service and communication skills
• Strong attention to detail and organizational abilities
• The ability to manage multiple priorities while maintaining accuracy
• Confidence working with computer systems and entering data efficiently
• A collaborative mindset and commitment to providing a positive patient experience

Qualifications

• High School diploma or High School Equivalency diploma and the equivalent of one (1) year of full-time experience in patient registration, patient scheduling, or insurance verification; or
• High School diploma or High School Equivalency diploma and successful completion of a Patient Access Representative traineeship at Roswell Park Comprehensive Cancer Center

Note: Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Preferred Qualifications

• Previous experience in registration/scheduling
• Insurance verification or basic financial clearance knowledge
• Exceptional customer service skills

Benefits

The starting hourly rate is $42,641 which includes a comprehensive benefits package, offering valuable support and coverage during your employment.

About the Organization

At Roswell Park, you'll be part of an organization with a mission that truly matters. As one of the nation's leading comprehensive cancer centers, we are dedicated to improving lives through patient care, research, education, and innovation. Here, you'll find:

• Meaningful work that directly impacts patients and families
• A supportive and collaborative team environment
• Opportunities to build valuable healthcare experience
• A culture centered on compassion, respect, and excellence
• The chance to contribute to an organization recognized for advancing cancer care and research
• A workplace where every team member plays a role in making a difference

Schedule: Full time, 37.5 hours per week, first shift