Patient Access Representative, Specialty Clinics - Mission Viejo Health Center

About the role

Work Location: Mission Viejo, California. Work Shift: Day – 08hrs (United States of America). At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals. Environmental Sustainability Statement: Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety.

Responsibilities

• Greet patients and confirm and/or update information and demographics.
• Verify insurance coverage.
• Create a positive and welcoming experience for patients.
• Ensure efficient and accurate patient registration and admission processes within the hospital's clinic setting.

Requirements

• Three (3) years’ experience in healthcare registration, admissions, scheduling, or related customer service roles is required.
• Preferred: Five (5) years’ experience in healthcare registration, admissions, scheduling, or related customer service roles is required.
• Education Required: High School Diploma. High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
• Preferred: Associate Degree or higher.
• Work Environments - Functional Demand: Sedentary - Very light energy level; Lift 10 lbs. box overhead; Lift and carry 15 lbs.; Push/pull 20 lbs. cart.
• Physical Activity Requirements: Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation.
• Physical Activity Lifting: Lifting (Floor to waist level) - Occasional 0-35%; Lifting (Waist level and above) - Occasional 0-35%.
• Sensory Requirements: Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision.
• Environment Requirements: Airborne Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations.

Skills

• Strong computer skills with the ability to navigate and efficiently use electronic health record (EHR) systems and other software applications.
• Excellent communication skills.

Pay

• Minimum $23.00
• Midpoint $29.64
• Maximum $36.28
• Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Schedule

Day – 08hrs (United States of America)