Patient Access Representative - RELIEF, Day (7A-3:30P) - Washington Twnship ED

About the role

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients in outpatient and emergency-department settings. Rotates assignment to all points of service areas within Patient Access.

Responsibilities

• Accurately searches and selects the correct patient record.
• Gathers complete and accurate demographic and insurance information from patients and families.
• Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation.
• Retrieves orders, confirms medical necessity, and answers phones for outpatient visits.
• Gathers worker’s compensation or auto-insurance information from accident patients.
• Collects patient out-of-pocket liability and copays.
• Verifies insurance coverage and confirms referrals and authorizations are on file, if required.
• Requests photo ID and insurance cards, scanning copies into the system.
• Interviews patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
• Uses RTE (Real Time Eligibility), Phreesia, or payer websites to verify insurance coverage and benefits, including patient out-of-pocket liability.
• Ensures proper referral and authorizations are on file as needed.
• Completes all activities with adherence to departmental and institutional protocols.
• Assures regulatory and compliance requirements are met.
• Achieves individual and team performance metrics.
• Communicates and collects out-of-pocket liability from patients at the time of service.

Requirements

• High School Diploma or GED required; Associate’s degree in healthcare or business administration preferred.
• Minimum 3 years of experience in a hospital, physician practice, or other related healthcare environment with customer service focus.
• Prior registration experience in an Emergency Department preferred.
• Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.
• Proficient with computer and Microsoft Office skills.
• Familiar with healthcare EHR applications (e.g., EPIC, Cerner).
• Knowledge of medical terminology and third-party insurance coverage, including managed care plans.
• Strong verbal and written communication and customer service skills.
• Meticulous attention to detail.

Pay

Hourly rate: $17.00 to $21.89. The actual hiring rate will be determined based on candidate experience, skills, and qualifications.

Schedule

Workday Day shift (7:00 AM – 3:30 PM), every other weekend only.

Benefits

• Comprehensive medical, dental, and vision insurance (including prescription coverage).
• Supplemental insurance options (life, AD&D, short- and long-term disability).
• Flexible spending accounts.
• Retirement plans.
• Tuition assistance and discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
• Voluntary benefits, including group insurance rates and discounts.
• All colleagues, including part-time and per diem, have access to medical (including prescription) insurance.