Patient Access Representative (Pontiac)

Position Summary

Essential Functions and Responsibilities

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR)
• Registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data
• Obtains the appropriate forms and scans into the medical record as per department protocol
• Greet customers promptly with a warm and friendly reception
• Collects, documents, scans all required demographic and financial information
• Direct patients to appropriate setting, explaining, and apologizing for any delays
• Maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manages all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements
• Applies recurring visit processing according to protocol
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.)
• Performs duties otherwise assigned by Management

Qualifications

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry

Preferred Qualifications

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification
• Medical terminology preferred