Patient Access Representative

Job Summary

The Patient Access Representative works in our Multi-Specialty facility to provide patient care second to none. They thrive in a fast-paced, team-oriented environment with professionals in neurology, pain management, chiropractic, physical therapy, and more. The Patient Access Representative is cross-trained in all clinical administrative processes, handling tasks such as answering phones, checking in and out patients, performing patient reminder calls, and entering information into the EMR.

Qualifications

• Able to provide eligibility for employment for any U.S. employer
• High school diploma or GED required
• Associate’s or Bachelor’s Degree in Business or related field desired
• 6 months of relevant customer service experience preferred
• Previous experience performing insurance verification is a plus
• Able to maintain a high level of confidentiality and professionalism at all times
• Detailed oriented, conscientious, and committed to precision in work results
• Ability to relate to and work effectively with a wonderfully diverse populace
• Exceptional phone and interpersonal skills
• Proficiency with computers, preferably strong typing and desktop navigational skills
• Able to multitask and move between responsibilities in fluid manner
• Independent problem-solving skills
• Demonstrated skills in verbal and written English communications for safe and effective patient care and meeting documentation standards
• Friendly, empathetic, and respectful
• Reliable in work results, timeliness, and attendance
• Able to work in a fast-paced, stressful environment while maintaining positive energy
• Able to work under pressure and in situations that benefit from patience, tact, stamina, and endurance
• Aware of standards and performs in accordance with them