Patient Access Representative-Part Time-Weekends-Main Admitting
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines.
We need to parse the job description.
Key sections:
- Position Title: Patient Access Representative (but we don't repeat as heading)
- Position Code: PtAccessRp-____ (metadata, can drop)
- Department: Patient Access
- Safety Sensitive: Yes (metadata)
- Reports to: Department Manager/Director
- Exempt Status: No (non-exempt)
- Position Purpose: paragraph about KHI vision, registration process, verification of benefits, discharge, collection of copays/payments, balancing accounts, general data entry.
- Key Responsibilities: includes bullet points with checkboxes etc. We need to extract responsibilities.
We have two sub-sections: "□ Par Customer Service and Patient Satisfaction" (maybe a typo: "Par"? Actually "PAR"? It says "□ Par Customer Service and Patient Satisfaction". Then a list of duties.
Then "Registration/Admitting/Discharge of Patients" with duties.
Then "Patient Processing" with duties.
Then "□ Lead PAR" with duties (lead role). So responsibilities include both regular PAR and Lead PAR.
We need to output a - list for responsibilities.
We also have "Qualifications" section: includes ability to multitask, prioritize, manage time, effective oral and interpersonal communication skills, ability to utilize technological resources, Education: High School Diploma or equivalent, Experience: PAR: Minimum of 1 year of experience working in a customer service position and/or office setting; Lead PAR: Minimum of 1 year of registration or billing experience in a healthcare setting; Certification: American Heart Association BLS; The following Departments/Clinics also require DPS Level 1 Fingerprint Clearance Card: list of departments/clinics.
Then "Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master’s degree)]": Previous experience in healthcare registration, scheduling, and/or authorizations.
Then "Special Position Requirements [Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]": Exposure Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues.
Then "Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job]": Able to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit for the full scheduled shift. Able to use telephone and computer software and hardware for most of the shift (90% of the day).
Then "Acknowledgement" etc: boilerplate to remove.
Also there is "Print Employee Name Employee Signature Date Date Staff Position Description Created / Revised: 6/28/2019; 7/1/2019; 9/10/2019; 2/20/2024; 7/16/2025; 8/20/2026 (update On Call)" - metadata, can drop.
We need to decide which sections to include.
We have content for:
- About the role (Position Purpose) -> we can put under
About the role
with .
- Responsibilities -> we have responsibilities list.
- Qualifications -> includes education, experience, certification, fingerprint clearance.
- Skills -> maybe we can include "Ability to multitask, prioritize, manage time, effective oral and interpersonal communication skills, ability to utilize technological resources". Could be under Skills.
- Requirements -> maybe combine qualifications and experience? But we have Qualifications section already. The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to use. We have content for About the role, Responsibilities, Qualifications, Skills, maybe Requirements (like exposure category, work requirements). Benefits, Pay, Schedule: not present (no specifics). So we should not include those.
Thus we will output sections:
About the role
... (position purpose)
Responsibilities
- ... items ...
Qualifications
- ... items ...
(education, experience, certification, fingerprint clearance)
Skills
- ... items ...
(multitask, communication, tech)
Requirements
- ... items ...
(Exposure Category II, Work Requirements physical abilities)
We must not include empty sections.
We need to preserve all substantive info. Let's extract.
Position Purpose paragraph:
"All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country. At the direction of management, completes the registration process for patients. This includes verification of benefits, discharge of patients, collection of copays or payments, balancing of accounts, and general data entry."
We'll put that as a .
Responsibilities: need to list each duty.
From the text:
Under "□ Par Customer Service and Patient Satisfaction":
- Provides excellent customer service, contributes to the overall satisfaction of the patient experience, and adheres to the Behavioral Expectations Agreement.
- Promptly fields and/or directs incoming calls; responds to patient and/or staff inquiries.
- Refers patient accounts to financial counselors when further explanation/education is needed (denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc.).
- Consistently demonstrates a willingness to assist co-workers to support department efficiency and to support positive customer feedback goals.
- Participates in on-going process improvement activities for the team.
- Floats to other work areas, as requested, and regularly works nights, weekends, holidays, and extended hours when needed; available for rotating on-call schedule as assigned to obtain or provide coverage for all shifts during designated on-call period.
Under "Registration/Admitting/Discharge of Patients":
- Demonstrates ability to preregister, register, schedule, reschedule, and discharge patients according to the defined guidelines.
- Enters new patient data and/or verifies patient records are up to date, confirms the completeness of the electronic health record (EHR) and makes changes as necessary.
- Verifies insurance eligibility and benefits within a timeframe determined by KHI.
- Obtains pre-authorizations from third-party payers in accordance with payer requirements, when needed.
- Ensures identified information are complete and scanned into patients’ electronic health record (EHR) (insurance cards, photo ID’s, physician orders, and other admission documents.
- Obtains signatures on all required forms.
- Demonstrates ability to manage co-payments, deductibles, allowances, etc. as instructed.
Under "Patient Processing":
- Accurately balances daily cash to include completion of daily cash log, bank deposit slip, and daily reports to Patient Financial Services.
- Accurately utilizes insurance eligibility/audit tools and report/correct variances within the EMR.
- Quality performance scores must meet defined goals.
- Verifies insurance eligibility and benefits within a timeframe determined by KHI and obtains pre-authorizations from third-party payers in accordance with payer requirements.
- Collects upfront co-pays, deductible and coins securing deposits on self-pay and high accounts.
- Regularly works nights, weekends, holidays, and extended hours when needed.
- Performs other duties as assigned to support overall effectiveness of department and organization.
Under "□ Lead PAR":
- Meets all PAR requirements.
- Provides day to day leadership and supervision of PAR team members, trains and orients new hire PAR’s, and works with Supervisors to provide continuous training of existing staff.
- Performs QA audits of registrations, works account checks, and responds to account denials.
- Assists with the scheduling of staff to ensure appropriate coverage.
- Participates in the interviews for hiring new staff within the unit, as well as providing feedback to the PAR supervisors for performance evaluations.
- Identifies, supports, and manages process improvement initiatives for the team.
- Collaborates with management to assist in the day-to-day operations of the team.
We need to ensure we don't duplicate similar items (e.g., verification of insurance eligibility appears twice). But we should preserve all substantive info; duplicates can be kept but maybe we can deduplicate? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't forbid deduplication, but we should not lose info. If we deduplicate, we might lose some nuance but still preserve the info. Safer to keep duplicates? Might be okay to keep duplicates as separate items; but we can combine similar points to avoid redundancy while still preserving meaning. However, the instruction says "do NOT invent or summarize away detail." Summarizing away detail could be considered removing detail. If we combine two similar sentences, we might lose some nuance but not necessarily detail. Safer to keep them as separate items, even if similar.
Thus we will list each bullet as separate
- .
Now Qualifications:
From "Qualifications" section:
- Demonstrates ability to multitask, prioritize appropriately, and management time efficiently. (maybe "manage time efficiently")
- Effective oral and interpersonal communication skills.
- Demonstrates ability to utilize a variety of technological resources (phone, computer hardware, various software programs, fax, scanner)
- Education: High School Diploma or equivalent
- Experience:
- PAR: Minimum of 1 year of experience working in a customer service position and/or office setting
- Lead PAR: Minimum of 1 year of registration or billing experience in a healthcare setting
- Certification: American Heart Association BLS
- The following Departments/Clinics also require DPS Level 1 Fingerprint Clearance Card: list:
- 8050 Resident Clinic
- 6601 Joshua Tree Pediatrics
- 6616 Urgent Care
- 6600 Mountain Shadow Primary Care
- 6605 Golden Valley Medical Center
- 8110 Patient Access
- 6504 Physician Services Float Pool
We need to preserve all. We'll put each as
- .
Skills: maybe we separate the ability to multitask, communication, tech as skills. But those are already in Qualifications. However we can still have a Skills section with those items. But we risk duplicating. The instruction says we should not repeat job title as heading, but doesn't forbid repeating content across sections. However we should aim to avoid thin sections. Perhaps better to put those under Skills and keep Qualifications for education/experience/certification/fingerprint. Let's decide.
We have Qualifications heading: we can include education, experience, certification, fingerprint clearance.
Skills heading: we can include ability to multitask, prioritize, manage time, effective oral and interpersonal communication skills, ability to utilize technological resources.
Requirements heading: we can include Exposure Category II and Work Requirements physical abilities.
Now we need to extract Exposure Category II: "Exposure Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues."
Work Requirements: "Able to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit for the full scheduled shift. Able to use telephone and computer software and hardware for most of the shift (90% of the day)."
We'll put each as
- .
Now we need to ensure we don't include boilerplate like "Acknowledgement", "Print Employee Name", etc.
Now produce HTML.
We'll wrap sections in
and
or
- .
Make sure to not include any extra
About the role
with. - Responsibilities -> we have responsibilities list. - Qualifications -> includes education, experience, certification, fingerprint clearance. - Skills -> maybe we can include "Ability to multitask, prioritize, manage time, effective oral and interpersonal communication skills, ability to utilize technological resources". Could be under Skills. - Requirements -> maybe combine qualifications and experience? But we have Qualifications section already. The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to use. We have content for About the role, Responsibilities, Qualifications, Skills, maybe Requirements (like exposure category, work requirements). Benefits, Pay, Schedule: not present (no specifics). So we should not include those. Thus we will output sections:
About the role
... (position purpose)
Responsibilities
- ... items ...
Qualifications
- ... items ...
Skills
- ... items ...
Requirements
- ... items ...
. Responsibilities: need to list each duty. From the text: Under "□ Par Customer Service and Patient Satisfaction": - Provides excellent customer service, contributes to the overall satisfaction of the patient experience, and adheres to the Behavioral Expectations Agreement. - Promptly fields and/or directs incoming calls; responds to patient and/or staff inquiries. - Refers patient accounts to financial counselors when further explanation/education is needed (denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc.). - Consistently demonstrates a willingness to assist co-workers to support department efficiency and to support positive customer feedback goals. - Participates in on-going process improvement activities for the team. - Floats to other work areas, as requested, and regularly works nights, weekends, holidays, and extended hours when needed; available for rotating on-call schedule as assigned to obtain or provide coverage for all shifts during designated on-call period. Under "Registration/Admitting/Discharge of Patients": - Demonstrates ability to preregister, register, schedule, reschedule, and discharge patients according to the defined guidelines. - Enters new patient data and/or verifies patient records are up to date, confirms the completeness of the electronic health record (EHR) and makes changes as necessary. - Verifies insurance eligibility and benefits within a timeframe determined by KHI. - Obtains pre-authorizations from third-party payers in accordance with payer requirements, when needed. - Ensures identified information are complete and scanned into patients’ electronic health record (EHR) (insurance cards, photo ID’s, physician orders, and other admission documents. - Obtains signatures on all required forms. - Demonstrates ability to manage co-payments, deductibles, allowances, etc. as instructed. Under "Patient Processing": - Accurately balances daily cash to include completion of daily cash log, bank deposit slip, and daily reports to Patient Financial Services. - Accurately utilizes insurance eligibility/audit tools and report/correct variances within the EMR. - Quality performance scores must meet defined goals. - Verifies insurance eligibility and benefits within a timeframe determined by KHI and obtains pre-authorizations from third-party payers in accordance with payer requirements. - Collects upfront co-pays, deductible and coins securing deposits on self-pay and high accounts. - Regularly works nights, weekends, holidays, and extended hours when needed. - Performs other duties as assigned to support overall effectiveness of department and organization. Under "□ Lead PAR": - Meets all PAR requirements. - Provides day to day leadership and supervision of PAR team members, trains and orients new hire PAR’s, and works with Supervisors to provide continuous training of existing staff. - Performs QA audits of registrations, works account checks, and responds to account denials. - Assists with the scheduling of staff to ensure appropriate coverage. - Participates in the interviews for hiring new staff within the unit, as well as providing feedback to the PAR supervisors for performance evaluations. - Identifies, supports, and manages process improvement initiatives for the team. - Collaborates with management to assist in the day-to-day operations of the team. We need to ensure we don't duplicate similar items (e.g., verification of insurance eligibility appears twice). But we should preserve all substantive info; duplicates can be kept but maybe we can deduplicate? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't forbid deduplication, but we should not lose info. If we deduplicate, we might lose some nuance but still preserve the info. Safer to keep duplicates? Might be okay to keep duplicates as separate items; but we can combine similar points to avoid redundancy while still preserving meaning. However, the instruction says "do NOT invent or summarize away detail." Summarizing away detail could be considered removing detail. If we combine two similar sentences, we might lose some nuance but not necessarily detail. Safer to keep them as separate items, even if similar. Thus we will list each bullet as separate
and
or
- . Make sure to not include any extra