Patient Access Representative, Part Time Evenings

About the role

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record.

Responsibilities

• Scheduling patient visits
• Registration and data collection
• Benefit verification
• Pre-certification processing
• Financial clearance including pre-visit collection
• Maintaining knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agency requirements

Experience and Education Requirements

• 1–3 years of clerical and customer service experience preferred
• Experience with medical terminology and insurance plans preferred
• High school diploma required; some college helpful

Minimum Skills, Knowledge and Ability Requirements

• Ability to communicate effectively both orally and in writing; excellent telephone etiquette required
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies
• Strong organizational skills and attention to detail
• Ability to work under stress, meet deadlines, and perform all daily assignments with a high level of accuracy
• Knowledgeable and experienced with various computer systems
• Ability to use a 10-key calculator and computer keyboard

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs on a regular basis
• Prolonged standing and walking during each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Why Mercy?

From day one, Mercy offers outstanding benefits—including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.