Patient Access Representative (Non-Exempt)

About the role

The Patient Access Representative facilitates all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance.

Responsibilities

• Schedule and register patients
• Verify patient insurance and benefits
• Pre-certify services
• Ensure accurate patient data is entered into the patient record
• Work under stress and meet deadlines
• Communicate effectively with patients, physicians, and insurance companies
• Perform duties consistently with Mercy's mission, values, and service standards

Requirements

• 1-3 years clerical experience and customer service experience preferred
• Experience with medical terminology and insurance plans preferred
• High School diploma required; some college helpful
• Exceptional attention to detail
• Knowledgeable and experienced with various computers systems
• Ability to use a 10-key calculator and computer keyboard
• Prolonged standing and walking during each shift
• Ability to push, pull, and lift up to 50 lbs on a regular basis
• Ability to establish and maintain positive working relationships

Qualifications

This position requires a strong organizational skill, attention to detail, and the ability to work under stress. Knowledgeable and experienced with various computers systems is also essential.

Skills

• Effective communication (oral and written)
• Excellent telephone etiquette
• Positive working relationships
• Computer proficiency
• Attention to detail
• Stress management

Benefits

Mercy offers outstanding benefits including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Pay

Details on pay are not specified in this job description.

Schedule

Details on the schedule are not specified in this job description.