Patient Access Representative (Nights) - Emergency Registration

About the role

The Emergency Room Registration Representative is accountable for directing patients and visitors, obtaining benefits, eligibility, and authorizations for treatment. The representative will be responsible for entering information to complete the registration, including obtaining signatures and collecting applicable patient liability on accounts, as well as answering incoming calls.

Responsibilities

• Directing patients and visitors
• Obtaining benefits, eligibility, and authorizations for treatment
• Entering information to complete the registration
• Obtaining signatures and collecting applicable patient liability on accounts
• Answering incoming calls

Requirements

• Excellent customer service skills
• Ability to properly collect, enter, and/or accurately update financial and demographic information into a computer
• Maintain patient confidentiality
• Provide clear and concise information to those who request it
• Be able to handle multiple tasks at one time
• Be detail-oriented

Qualifications

• High School Diploma or equivalent (required)
• Previous experience in insurance verification, patient access, or a healthcare-related field (preferred)
• Knowledge of insurance terminology, plans, and billing processes
• Strong attention to detail and organizational skills
• Excellent communication and interpersonal skills, both written and verbal
• Able to manage multiple tasks and work in a fast-paced environment
• Proficient with Microsoft Office Suite
• Experience with insurance verification or billing software
• Able to maintain confidentiality and adhere to privacy and regulatory standards
• Epic experience is a plus