Patient Access Representative / Medical Receptionist - Emergency (Casual/PRN, Day Shift)

Position Summary

The Patient Access Representative serves as the patient's first impression of OrthoNebraska. We are looking for an individual who can provide top-notch service in a fast-paced environment and exceed the expectations of our patients.

Primary Functions

• Accurate entry of patient information into the chart
• Insurance verification
• Scheduling future appointments
• Collection of upfront payments

Position Details

• Status: Casual / PRN
• Shift: Days
• FTE / Hours: 0.0 / As Needed
• Schedule: 7:00am – 7:00pm

Requirements

• High School diploma or equivalent (required)
• 2+ years of customer service-related experience (required)
• 2+ years prior healthcare experience (preferred)
• 2+ years experience working in a fast-paced environment (preferred)

Preferred Knowledge & Skills

• Understanding the revenue cycle
• Proficient with the use of an Electronic Medical Record and/or a background utilizing computer software programs in the workplace
• Welcoming personality
• Customer service focus
• Empathetic, positive, and professional image
• Team player
• Strong communication skills
• Critical thinking skills
• Adaptability and flexibility

Essential Job Functions

• Always provide exceptional customer service by placing the patients' needs above all else
• Utilization of multiple computer software programs simultaneously
• Preregistration of patient charts prior to service
• Insurance verification for eligibility
• Collect copayments and patient balance payments in a professional manner
• Enter patient demographic and insurance information into the Electronic Medical Record efficiently and accurately
• Check in patient in an efficient, complete, and personalized manner
• Schedule appointments accurately with patient convenience as a priority
• Leave a lasting impression that differentiates OrthoNebraska from other organizations
• Assist patients with wayfinding within our campus
• Assist patients with paperwork when necessary
• Maintain confidentiality and demonstrate respect for patient rights
• Regularly attend and actively participate in team meetings, which may be held outside of normal business hours
• Comply with safety activities, policies and procedures and regulatory requirements such as OSHA and The Joint Commission
• Team member is responsible for all other duties as assigned

Physical Requirements

This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally (up to 33% of the time) and/or a negligible amount of force frequently (33%–66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.