Patient Access Representative Lead

Hourly pay range: $21.08 - $31.62. The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

About the role

The Patient Access Representative Lead is responsible for supervising and leading the patient access department, ensuring the efficient and accurate processing of patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

Responsibilities

• Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
• Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
• Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.
• Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.
• Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
• Handle scheduling for specialized services, follow-up appointments, and complex scheduling scenarios.
• Supervise and guide insurance verification processes, including resolving complex insurance-related issues.
• Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.

Requirements

• Associate's Degree in Health Administration or related field (required).
• 3+ years of previous experience in patient access, healthcare administration, or a related field, with a minimum of 3-5 years of experience.
• Experience using patient registration and scheduling systems.

Schedule

• Full-time, 40 hours per week.
• Must be flexible to work Monday-Friday from 6:30am-7:30pm, and Saturdays and Sundays anytime from 6:30am-3:30pm for call-offs.
• Rotating holiday schedule with staff.
• On-call responsibilities.
• Required travel to multiple sites.

Benefits

• Career pathways to promote professional growth and development.
• Various medical, dental, and vision options.
• Tuition reimbursement.
• Free parking at designated locations.
• Wellness program.
• Savings plan and health savings account options.
• Retirement options with company match.
• Paid time off.
• Community involvement opportunities.