Patient Access Representative III - PAS Pre Service Center
About the role
Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include performing all pre-arrival duties related to the pre-registration and financial clearance process for both outpatient and inpatient services. This position is responsible for collecting proper demographic and financial data to insure hospital bill is paid by a third party payer or the patient, in addition to verifying insurance eligibility, referral coordination, and securing authorization. Acts as primary liaison for patients receiving professional and hospital services at ECU Health.
Responsibilities
- Perform pre-arrival duties related to pre-registration and financial clearance for outpatient and inpatient services
- Collect demographic and financial data to ensure hospital bills are paid by third-party payers or patients
- Verify insurance eligibility
- Coordinate referrals
- Secure authorizations
- Serve as primary liaison for patients receiving professional and hospital services
Requirements
- High School diploma or GED (required)
- 2 to 4 years of Registration, Scheduling, and Insurance Authorization experience within a healthcare setting (required)
- 5 years of Customer Service experience (required)
- Excellent written and oral communication skills
- Detail orientation, organization, and multitasking skills
- Proficient computer skills
- Experience with Microsoft Office applications (Outlook, Word, Excel)
Preferred Qualifications
- Associate Degree
- Bachelor's Degree
- Experience with EPIC and medical office workflows
- Insurance Verification experience
Pay
$18 – $24.74 per hour
Schedule
Full-time, Monday through Friday, 8:00 am – 5:00 pm, with a possibility of weekends