Patient Access Representative II , PRN, Baptist Town Center

Patient Access Representative II, Job Responsibilities

• Registers patients accurately and efficiently
• Utilizes multiple systems and interfaces
• Cross-trains to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

Experience Requirements

• 1-2 years Customer Service Experience Required
• 1-2 years Healthcare experience required
• 1-2 years Insurance experience required

Education & Credential Requirements

• High School Diploma Required

Primary Location

Freestanding ED, Town Center - Main Building