Patient Access Representative II, Part-Time, Evenings, Baptist Beaches

About the role

Baptist Health, recognized as a top place to work in health care, cares for more patients in Northeast Florida than any other provider and has been ranked “most preferred” for over 30 years. As Jacksonville's only locally governed, faith‑based, not‑for‑profit health system, Baptist Health provides a full spectrum of preventive and specialty care through 200+ locations and six hospitals, including centers of excellence such as Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital. The organization is hiring a part‑time Patient Access Representative II to join the Patient Access team at Baptist Beaches in Jacksonville, FL. Primary Location: Beaches - Main Building.

Responsibilities

• Provide exceptional customer service to patients, families, visitors, and other healthcare team members
• Assist patients with the registration and patient access process while ensuring accurate demographic and insurance information
• Verify insurance coverage and collect required patient information and documentation
• Assist patients with questions related to registration, insurance, and the access‑to‑care process
• Communicate professionally and effectively with patients and internal departments
• Maintain confidentiality of patient information and follow applicable privacy and organizational policies
• Utilize computer systems and patient access technology to accurately document and update patient information
• Support efficient patient flow and contribute to a positive patient experience

Requirements

• Customer Service Experience (required)
• Healthcare Experience (required)
• 1–2 years Insurance Experience (required)
• Experience in hospital registration or patient access (preferred)

Qualifications

• High School Diploma or equivalent (required)

Skills

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross‑trained to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face‑to‑face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non‑clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

Schedule

Saturday‑Sunday, 10:45 am – 11:15 pm