Patient Access Representative II

Job Summary

Work Location: Brookwood Medical Center
Shift Information: Monday-Friday 4:30am-1pm

About the Role

Responsible for duties in support of departmental efficiencies which may include: performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information.

Responsibilities

• Greeting patients following Conifer Standards of Care, providing world-class customer service, completing full patient registration at date of service
• Adhering to financial & cash control policies & procedures, thoroughly explaining and securing Hospital & patient legal forms
• Scanning Protected Health Information, creating and filing patient information packets/folders for upcoming Hospital services
• Aiding with scheduling diagnostic procedures (enters data in scheduling system, provides appointment instructions)
• Informing patients about patient financial liabilities, employing proper, compliant patient liability collection techniques before, during & after date of service
• Performing Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures
• Securing medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifying insurance, benefits, coverage & eligibility
• Completing assigned registration financial clearance work lists activities, obtaining insurance authorizations for scheduled & unscheduled Hospital services, and securing inpatient visit notification to payors
• Assisting with scheduling and coordinating post discharge care for patients

Requirements

• Demonstrated working knowledge of PC/CRT/printer
• Knowledge of function and relationships within a hospital environment preferred
• Customer service skills and experience
• Ability to work in a fast-paced environment
• Ability to receive and express detailed information through oral and written communications
• Understanding of Third Party Payor requirements preferred
• Understanding of Compliance standards preferred
• Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department
• Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors
• Buils and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy
• Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care

Qualifications

• High School Diploma or GED required
• 0 – 1 year in a Customer Service role
• 0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
• Some college coursework is preferred

Skills

• Minimum typing skills of 35 wpm
• Knowledge of function and relationships within a hospital environment preferred
• Customer service skills and experience
• Ability to work in a fast-paced environment
• Ability to receive and express detailed information through oral and written communications
• Understanding of Third Party Payor requirements preferred
• Understanding of Compliance standards preferred
• Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors
• Buils and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy
• Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care

Benefits

Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare.

Pay

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Schedule

Monday-Friday 4:30am-1pm