Patient Access Representative II

About the role

Responsible for greeting patients, ensuring smooth patient flow, and enhancing the patient experience. Handles patient registration, verifies insurance and demographics, secures necessary consents, and collects applicable payments while maintaining confidentiality and professionalism.

Responsibilities

• Schedule appointments and verify insurance information
• Acquire precertifications as required
• Manage daily work queues to ensure accuracy and efficiency
• Provide excellent customer service through friendly interactions
• Assist in training new staff members
• Comply with organizational policies and safety procedures

Requirements

• Certification in Non-Aggressive Crisis Management (if working in Behavioral Health)
• Completion of Patient Access training within 30 days of hire

Work may involve variable environments and hours, with an emphasis on accuracy, communication, and patient satisfaction.