Patient Access Representative I- EOW Sat-Sun 7p-7a

Entity: Medical University Hospital Authority (MUHA) | Hours: PRN, scheduled 12 hours per week | Shift: Every other weekend, Saturday and Sunday, 11 PM – 7 AM

About the Role

Processes patient preadmission and admission demographic and insurance data; enters information in the hospital computer system; maintains quality control for each preadmission and admission to ensure accuracy of information; acts as liaison between patients, financial counselors, and hospital patient accounting; ensures that all state, federal, and MUSC policies and procedures are followed. Functions in the Patient Admissions Department.

Responsibilities

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
• Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

Requirements

• High school diploma.
• One year of experience in customer service, healthcare, or a business-related field.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Physical Requirements

• Ability to perform job functions while standing (frequent).
• Ability to perform job functions while sitting (frequent).
• Ability to perform job functions while walking (frequent).
• Ability to climb stairs (infrequent).
• Ability to work indoors (continuous).
• Ability to work from elevated areas (frequent).
• Ability to work in confined/cramped spaces (infrequent).
• Ability to perform job functions from kneeling positions (infrequent).
• Ability to bend at the waist (frequent).
• Ability to squat and perform job functions (infrequent).
• Ability to perform repetitive motions with hands/wrists/elbows and shoulders (frequent).
• Ability to reach in all directions (frequent).
• Possess good finger dexterity (continuous).
• Ability to fully use both legs (continuous).
• Ability to fully use both hands/arms (continuous).
• Ability to lift and carry 15 lbs. unassisted (infrequent).
• Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted (infrequent).
• Ability to lift from 36 inches to overhead 15 lbs. (infrequent).
• Ability to maintain 20/40 vision, corrected, in one eye or with both eyes (continuous).
• Ability to see and recognize objects close at hand or at a distance (continuous).
• Ability to match or discriminate between colors (continuous).
• Ability to determine distance/relationship between objects; depth perception (continuous, selected positions).
• Ability to maintain hearing acuity, with correction (continuous).
• Ability to perform gross motor functions with frequent fine motor movements (continuous).
• Ability to work in a latex-safe environment (continuous).
• Ability to maintain tactile sensory functions (frequent).
• Ability to maintain good olfactory sensory function (frequent, selected positions).
• Ability to be qualified physically for respirator use, initially and as required (continuous, selected positions).

Pay

Hourly, pay grade Health-20.