Patient Access Representative (73987)

About the role

As the first face and voice of Women’s Care, the Patient Access Representative is a critical role that begins the patient experience. Customer service is at the forefront, ensuring an extraordinary experience for every patient and visitor.

Responsibilities

• Greet all patients and visitors promptly and courteously.
• Obtain and confirm patient demographics, updating profiles according to Women’s Care patient identification policy.
• Collect payments and assist with billing concerns, ensuring time-of-service collection goals are met.
• Scan insurance cards, IDs, and other pertinent information into the EMR system while maintaining HIPAA compliance.
• Set up payment plans for patients unable to pay balances per Women’s Care Payment Plan policy.
• Answer a high volume of incoming phone calls and respond to patient emails promptly, adhering to Women’s Care Values.
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby to ensure no patient waits too long and keep patients informed of provider delays.
• Assist patients with online registration or completion of forms as needed.
• Schedule or reschedule appointments.
• Verify patient insurance information and determine possible payment responsibility.
• Ensure all patients have completed insurance eligibility and registration prior to being seen by the provider.
• Schedule follow-up appointments upon patient checkout.
• Ensure all appointments in eCW are checked out at the end of each day or appropriately updated.
• Maintain a tidy and presentable lobby and front area, including cleaning if necessary.
• Demonstrate and embody the Women’s Care mission and core values.
• Comply with all HIPAA rules, regulations, and guidelines.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Exceptional customer service experience with a genuine desire to help others and provide a positive patient experience.
• Strong organizational skills and a customer-centric focus.
• Warm, welcoming, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy, with the ability to use or quickly learn programs including Microsoft Office.
• Ability to multi-task in a high-volume, dynamic atmosphere.
• Ability to communicate and work efficiently with patients, coworkers, and providers.
• Dependable, reliable, and punctual.

Preferred Skills

• One year of experience working in a medical office or healthcare setting (OB/GYN experience a plus).
• General knowledge of medical terminology and billing.
• Experience with an electronic medical records system, preferably eClinicalWorks (eCW).

Benefits

• Competitive compensation package.
• Health, dental, and vision benefits.
• Paid time off and paid holidays.
• 401k plan.
• Opportunity to make a difference in patients' lives every day.

About Women’s Care

Founded in 1998, Women’s Care is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With over 100 locations and 400+ OB/GYNs and specialists, Women’s Care offers comprehensive services in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal-fetal medicine, laboratory services, and fertility.

Values

• Communication & Collaboration
• Transparency
• Accountability & Integrity
• Patient Care & Innovation
• Excellence
• Respect