Patient Access Representative I

Job Highlights

• Schedule: Varying hours between 5am - 12:30am, to include every other weekend and holiday rotation
• Location: SSM Health Good Samaritan Hospital - Mount Vernon, IL

Qualifications

• Patient Access
• EHR
• Healthcare
• Customer Service experience

What Makes This Role Unique

This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps. If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

Why Join SSM Health

• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

• Gathers information from patient and enters into appropriate database
• Sets appropriate resources to resolve issues about the type, date or location of prescribed procedures
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources
• Coordinates and communicates schedules
• Assists with coordination of activities related to insurance pre-certification/authorization
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions
• Performs clerical and reception duties associated with patient registration
• Performs other duties as assigned

Education

• High School diploma/GED or 10 years of work experience

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors
• Frequent use of hearing and speech to share information through oral communication
• Able to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry
• Occasional bending, stooping, kneeling, squatting, twisting and gripping
• Rare climbing

Professional License And/Or Certifications

• None

Department

• 8701150033 PAS - Good Sam Work

Shift

• Variable Shift (United States of America)

Scheduled Weekly Hours

• 40

Benefits

• Paid Parental Leave
• Flexible Payment Options
• Upfront Tuition Coverage