Patient Access Representative I

About the role

Under the supervision of the Patient Access Services Supervisor, the Patient Registration Representative serves as the initial point of contact for patients. Facilitates accurate and timely completion of registration and distributes all paperwork necessary for patient care. Works closely with physicians and nurses to provide optimal ambulatory health care. Applies guest relations policies to patients, physicians and co-workers.

Responsibilities

• Facilitate accurate and timely completion of registration
• Distribute all paperwork necessary for patient care
• Work closely with physicians and nurses to provide optimal ambulatory health care
• Apply guest relations policies to patients, physicians and co-workers

Requirements

• High school diploma and two years of administrative experience or Associate's degree and one year medical experience or a Bachelor's degree; previous healthcare experience preferred
• Typing speed of 25CWPM and computer experience required
• EPIC, Medical Terminology, and knowledge of insurance preferred

Qualifications

• Excellent communication and interpersonal skills
• Professional demeanor
• Guest relations
• Maintain Age Specific Competency based on the age and developmental stage of the patient population for their service

Skills

• Communication skills
• Interpersonal skills
• Knowledge of EPIC, Medical Terminology, and insurance

Benefits

• Continuously seeks self-improvement through various programs and opportunities offered by the Medical Center and UMA

Pay

• Hourly Pay Grade Health-20

Schedule

• Continuous – 6-8 hours per shift
• Frequent – 2-6 hours per shift
• Infrequent – 0-2 hours per shift

Physical Requirements

• Standing
• Sitting
• Walking
• Climbing stairs
• Working indoors
• Working from elevated areas
• Working in confined/cramped spaces
• Bending at the waist
• Squatting
• Reaching in all directions
• Using hands/wrists/elbows and shoulders repetitively
• Full use of both legs
• Full use of both hands/arms
• Lifting and carrying up to 15 lbs. unassisted
• Lifting from 36 inches to overhead up to 15 lbs.
• Good finger dexterity
• Full use of both legs
• Full use of both hands/arms
• Seeing and recognizing objects close at hand or at a distance
• Maintaining good olfactory sensory function
• Maintaining good visual acuity
• Maintaining good hearing acuity
• Maintaining good tactile sensory function
• Maintaining good respiratory function

Additional Job Description

• Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required

Equal Opportunity Employer

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.