Patient Access Representative I - Admissions
About the Role
Responsible for creating the first impression of the organization's services to patients and families and other external customers. Performs outpatient scheduling, registration for all patients (emergency, ambulatory, and inpatients) and collects proper data, documents, and signatures to ensure hospital bills will be paid by third party payer or the patient. Serves as first point of contact for physician offices and other customers regarding scheduling procedures.
Requirements
- High School or Equivalent (GED) or higher is required
- Associate Degree: preferred
- Bachelor's Degree: preferred
- 2 years of customer service experience is required
- 1 to 2 years of registration and/or billing experience within a healthcare setting is preferred
- Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
- Basic computer skills
Schedule
PRN (as needed) position with 8-hour shifts, including days, nights, weekends, and holidays.
About the Organization
ECU Health Duplin Hospital is an 81-bed facility located in Kenansville, North Carolina. The 15-bed emergency department serves approximately 25,000 patients per year. In addition to providing general medical and surgical services, ECU Health Duplin Hospital offers chemotherapy and other cancer infusion interventions and has earned national designation as a Primary Stroke Center.