Patient Access Representative, Full Time, ED

About the role

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Responsibilities

• Facilitate patient entrance: scheduling, registration, benefit verification, pre-certification, financial clearance, pre‑visit collection.
• Ensure accurate patient data is obtained and entered into the patient record.
• Maintain exceptional attention to detail.
• Maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agency requirements.

Experience and Education Requirements

• 1‑3 years of clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High school diploma required; some college helpful.

Minimum Skills, Knowledge and Ability Requirements

• Communicate effectively both orally and in writing; excellent telephone etiquette required.
• Establish and maintain positive working relationships with patients, physicians, clinical and non‑clinical hospital staff, and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines, and perform daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computer systems; ability to use a 10‑key calculator and computer keyboard.
• Physical ability to push, pull, and/or lift 50 lbs regularly; prolonged standing and walking each shift; ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.