Patient Access Representative (Full Time - Days) Bucks Emergency Dept

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Gathers accurate demographic and insurance information
• Requests and scans photo ID and insurance cards
• Verifies insurance coverage, referrals, and authorizations
• Collections patient out-of-pocket liability at time of service

Minimum Qualifications

• A high school diploma or equivalent
• Three years of healthcare customer service experience

Preferred Qualifications

• An associate’s degree in healthcare or business administration

Additional Qualifications

• Physical Demands: Lift and carry 25 lbs., frequent sitting/standing, frequent keyboard use, patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.

Physical Demands

Lift and carry 25 lbs., frequent sitting/standing, frequent keyboard use, patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular Employee

Entity

Jefferson Health Northeast

Primary Location

Address: 380 North Oxford Valley Road, Langhorne, Pennsylvania, United States of America

Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.