Patient Access Representative - FT/Evenings - Mercy Jefferson ED

About the Role

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, values, and Mercy Service Standards. This role facilitates all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance, including pre-visit collection. The Patient Access Representative ensures the most accurate patient data is obtained and populated into the patient record.

This position requires exceptional attention to detail and knowledge of insurance carriers, Medicare guidelines, federal, state, and accreditation agencies.

Responsibilities

• Serve as the first point of contact for patients, providing high standards of customer service and compassion.
• Facilitate patient scheduling, registration, benefit verification, pre-certification, and financial clearance, including pre-visit collections.
• Ensure accurate collection and entry of patient data into the patient record.
• Maintain up-to-date knowledge of insurance carriers, Medicare guidelines, and relevant regulations.
• Communicate effectively with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.
• Work under stress, meet deadlines, and perform daily assignments with a high level of accuracy.

Requirements

• High School Diploma or equivalent.
• 1-3 years of clerical experience preferred.
• Experience with medical terminology and insurance plans preferred.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively both orally and in writing, with excellent telephone etiquette.
• Proficient with various computer systems, 10-key calculators, and computer keyboards.
• Ability to establish and maintain positive working relationships.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs on a regular basis.
• Prolonged standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Schedule

Full-Time Evenings. Premium pay and evening differential eligible for working in the Emergency Department.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Location

Mercy Hospital Jefferson - Emergency Department
1400 US Highway 61, Festus, MO 63028