Patient Access Representative | Float Pool | 40 hr/week

About the role

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Responsibilities

• Greet patients and verify demographics
• Create, scan, and route documents or electronic forms; inform patients about documents and capture necessary signatures
• Establish and assign financial responsibility; assist with arrangements while adhering to appropriate policies and procedures
• Collect co-payments, pre-payments, and payments on account balances
• Work through the registration work queue to address and resolve registration errors or denied insurance claims
• Coordinate with nursing team and providers to schedule appointments that meet patient needs and coordinate provider schedules
• Obtain and coordinate referrals and conduct pre-authorization
• Arrange interpreter services
• Check patients in and out
• Operate multi-line phone system
• Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator by calling codes and paging providers
• Prepare and coordinate charts
• Organize supporting provider documents
• Initiate and collaborate on patient financial assistance
• Track patient visits and health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordinate telemedicine appointments
• Make reminder calls for appointments
• Assist with hospital admission and office duties such as making copies or sending faxes

Qualifications

• High school diploma or equivalent preferred
• Post-secondary education helpful
• One year of work experience, preferably in a medical office setting
• Medical terminology helpful
• Customer service skills essential
• Six months' customer service experience desired
• May require BLS for certain locations and/or settings

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package