Patient Access Representative - Emergency Department

About the role

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner. Greets and registers incoming patients, supports the patient check-out process, and schedules future appointments as applicable.

Responsibilities

• Check patients in for appointments and accurately verify demographics.
• Complete all check-in procedures and monitor patient wait times, communicating changes to the patient as necessary.
• Read and interpret insurance responses.
• Understand general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensure patient receives necessary disclosure and privacy information; obtain necessary legal and financial signatures.
• Communicate financial obligations to patients and collect fees at time of service as appropriate.
• Communicate the purpose of and complete all necessary regulatory forms with the patient.
• Complete patient's visit by scheduling any necessary follow-up appointments, including specialty or ancillary services.
• Process multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notify patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collect accordingly.
• Perform cash posting following department guidelines.
• Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
• Independently work work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations.
• Maintain high regard for confidentiality.
• Accurately perform medical record maintenance and releases.
• Assist with referrals and pre-certifications at the time of encounter.
• Properly utilize and maintain patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job-specific obligations and complying with all organization policies and procedures.

Requirements

• High School Diploma or Equivalent (GED) (Required)
• Minimum of 1 year related work experience (Preferred)

Benefits

• Full benefits (health, dental, and vision) starting on day one.
• Three medical plan choices, including an expanded network for out-of-area employees and dependents.
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA).
• Company-paid life insurance, short-term disability, and long-term disability coverage.
• 401(k) plan that includes automatic Geisinger contributions.
• Generous paid time off (PTO) plan that allows you to accrue time quickly.
• Up to $5,000 in tuition reimbursement per calendar year.
• MyHealth Rewards wellness program to improve your health while earning a financial incentive.
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay, and a free Care.com membership with discounted backup care for your loved ones.
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access to free legal guidance, mental health visits, work-life support, digital self-help tools, and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life, and pet and legal insurance.