Emergency Department Patient Access Representative

UPMC is seeking full-time Mobile Patient Access Representatives to support patient registration across multiple Emergency Departments throughout Allegheny County and Cranberry. This traveling role rotates between various UPMC Emergency Department locations, providing front-desk and bedside registration support. This is an excellent entry-level opportunity for those looking to start or grow a career in healthcare, with full training provided.

Responsibilities

• Gather and update demographic and insurance information.
• Verify insurance eligibility.
• Collect and document patient payments (co-pays, co-insurance, deductibles).
• Secure required signatures for consent to treat, financial responsibility, and other necessary forms.

This role is essential to ensuring patients receive timely, accurate, and compassionate support during what can be a stressful moment.

Schedule

• Travel to various UPMC Emergency Departments across Allegheny County and Cranberry.
• Shifts vary and may include daylight, evening, and overnight hours.
• Weekend and holiday availability is required.
• Some flexibility in scheduling and locations may be considered individually.
• After six months of floating to multiple hospitals, you may have the opportunity to transition into a permanent assignment at a single Emergency Department.

Training

• Structured onboarding experience, including a four-day Medipac training program followed by hands-on shadowing to build confidence and familiarity with the role.

Requirements

• Completion of high school diploma or equivalent.
• Clearances/Licensure (to be acquired after offer acceptance and before start date):
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal