Patient Access Representative - Days | PRN

About the role

Reports directly to the Patient Access Supervisor. Lake Charles Memorial Health System is a nationally certified Great Place to Work, offering a culture that supports exceptional patient care, employee well‑being, and professional growth.

Responsibilities

Greets all customers in a professional and friendly manner; body language and tone are welcoming and exude care and compassion. Quickly ascertains the reason for the visit and ensures the patient is in the correct area. Ensures timely registration (typically ≤15 minutes) to keep patient flow moving and avoid affecting clinical schedules. Collects updated demographic information and accurately codes data (contact numbers, emergency contact, mailing address, email address, marital status, insurance payer, policy and group number, insurance subscriber, physician, occurrence codes). Completes patient estimates using EPIC RTE, applying knowledge of CPT and procedure codes. Explains deductibles, co‑insurance, co‑payments and insurance processing. Uses Clearance on applicable patients (excluding Medicaid, Medicare with secondary insurance, and those qualifying for full financial assistance). Strives to meet cash‑collection goals. Obtains e‑signatures, paying special attention to Medicare patients and providing the required Medicare notice; completes MSP on Medicare patients and informs them of the questionnaire. Answers questions and ensures accurate information entry. Copies patient photo ID and insurance card (if available) and scans documents to accounts. Notifies insurance representatives for verification and initiates authorizations when necessary. Knowledgeable of the LCMH Financial Assistance program; explains it to customers, recognizes when assistance is needed, provides applications and details required information. Attentive to customers’ needs, provides clear directions, escorts patients who cannot understand to the appropriate area. Immediately notifies House Supervisor or Transfer Service of direct admissions upon arrival. Discusses MyChart advantages and encourages email address provision. Assists with patient flow, analyzes area, clears backlogs without prompting.

Requirements

High school graduate or GED. At least one year of experience in a healthcare‑related field, preferably finance. Adequate keyboard skills (≥40 wpm). Basic computer skills. Strong organizational and communication skills, including ability to discuss medical issues. Negotiation skills (assertiveness, proactivity). Ability to read, write and speak intelligible English; communicate with patients, family, peers and medical personnel. Basic math skills and appropriate phone etiquette. Emotional stability and resilience; adaptable to change, decisive, foresight; organizational and leadership ability.

Schedule

Work may require evenings, nights, weekends, holidays and/or a flexible schedule depending on the needs of the unit/department/service.