Patient Access Representative | Days

About the role

Reports directly to the Patient Access Supervisor. “Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated. Working at Lake Charles Memorial Health System | Great Place To Work®

Responsibilities

• Greets all customers in a professional and friendly manner; body language and tone are welcoming and exude care and compassion.
• Quickly ascertains the reason for the visit and ensures the patient is in the correct area.
• Ensures patients receive a timely registration, typically not exceeding 15 minutes, to keep patient flow moving and avoid affecting clinical schedules.
• Collects updated demographic information and accurately codes information on all patients, including contact numbers, emergency contact, mailing address, email address, marital status, insurance payer, insurance policy and group number, insurance subscriber, physician, and occurrence codes.
• Completes patient estimates using EPIC RTE; knowledgeable of CPT and procedure codes to accurately complete estimates.
• Knowledgeable about insurance processing; able to explain deductibles, co‑insurance, co‑payments and how processing occurs.
• Uses Clearance on all applicable patients, excluding those with Medicaid, Medicare and a secondary insurance, and those who qualify for full coverage under financial assistance