Patient Access Representative - Cardiology

Job Summary

Affords assistance in coordinating activities between scheduling, insurance verification, and pre-certification. Serves as a clinical liaison with physician practices, engaging in pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic and financial data.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, obtaining necessary prior authorizations and referrals as required.
• Responds to customer inquiries.
• Affords departmental coverage as needed.

• What You Bring

  • High School Diploma or equivalent, preferred.
  • At least 1 year of medical office or related customer service experience, preferred.
  • Experience with Microsoft Office applications, including Word, Excel, and Outlook, preferred.
  • Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding, preferred.
  • Knowledge of insurance processes and regulations, preferred.
  • Ability to manage conflict effectively and professionally.
  • Excellent time management skills, emphasizing meeting time-sensitive deadlines.
  • Good customer service skills and interpersonal skills.

  Department / Location Specific Notes

  • Care Delivery and Outpatient Clinics: Preference given to candidates with a strong background in customer service in lieu of medical office or related experience.
  • St. Joseph Medical Center: Management of ED incoming phone calls, monitoring OB Prosec/McKinley alarm system, and assisting with Cardiac Rehab departmental charge entry.

  Working Conditions

  • Operates computer and other office equipment.
  • Exerts up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Sedentary work.
  • Mainly operates in an office environment.
  • Communicates and exchanges accurate information.
  • Close visual acuity required for preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.

  Company Information

  • PeaceHealth offers a competitive and comprehensive total rewards package, including full medical/dental/vision coverage, 403b retirement plan employer base and matching contributions, paid time off, employer-paid life and disability insurance with additional buyup coverage options, tuition and continuing education reimbursement, wellness benefits, and expanded EAP and mental health program.

  Equal Opportunity Employer

  EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.