Patient Access Representative | Broadway Switchboard Operator | 40 hrs/wk

Facility: Sanford Broadway Clinic, Fargo, ND

About the role

Join our Sanford Patient Access Family and help transform the health care experience. As a Patient Access Representative, you will be the first point of contact, providing extraordinary customer service to patients with every interaction—whether on the phone or in the clinic. You will create a welcoming and safe environment, ensuring a positive patient experience.

This full-time position includes working three holidays per year on a rotating basis. Hours are generally Monday through Friday, 10:00 AM to 6:30 PM.

Responsibilities

• Registration:
  • Greet patients and verify demographics
  • Create, scan, and route documents or electronic forms
  • Inform patients about documents and capture necessary signatures
  • Establish and assign financial responsibility while adhering to policies and procedures
  • Collect co-payments, pre-payments, and payments on account balances
  • Resolve registration errors or denied insurance claims via the registration work queue
• Scheduling:
  • Coordinate and schedule appointments with nursing teams and providers to meet patient needs
  • Obtain and coordinate referrals and conduct pre-authorization
  • Arrange interpreter services
  • Check patients in and out
  • Operate a multi-line phone system
  • Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator (calling codes and paging providers)
• Additional Duties:
  • Prepare and coordinate charts
  • Organize supporting provider documents
  • Initiate and collaborate on patient financial assistance
  • Track patient visits and health information management on patient accounts
  • Compile, distribute, administer, and score assessments
  • Coordinate Telemed appointments
  • Make reminder calls for appointments
  • Handle hospital admissions
  • Perform office duties such as making copies or sending faxes

Requirements

• High school diploma or equivalent preferred; post-secondary education helpful
• One year of work experience, preferably in a medical office setting
• Medical terminology knowledge helpful
• Customer service skills essential
• Six months of customer service experience desired
• BLS certification may be required for certain locations and/or settings

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees, including:

• Health, dental, and vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package to maintain a healthy home-work balance

For more information about Total Rewards, visit sanfordcareers.com/benefits.

Pay

Salary range: $16.25 - $23.00 per hour

Schedule

• Full time
• 40 hours per week
• Day shifts (10:00 AM – 6:30 PM, Monday through Friday)