Patient Access Representative | Broadway Switchboard | 20.5 hrs/wk

for headings. Use

• for lists. Use

  for prose. We must not include boilerplate like EEO, drug free workplace, Req Number, etc. Remove those. We must preserve all substantive information: So we need to include the address, facility, location, shift varies, job schedule part time, weekly hours, salary range, department details about switchboard operators responsibilities, job summary, registration duties, scheduling duties, additional duties, qualifications, benefits, pay, schedule. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We must not include application instructions (Apply today to learn more... maybe that's part of job summary but it's okay to keep as it's substantive? It's a call to apply; maybe considered boilerplate? The instruction says remove application instructions. The phrase "Apply today to learn more about the opportunities available to grow your career at Sanford." is an application instruction. Should we remove? Likely yes, as it's instruction to apply. We'll remove that sentence. Similarly "Join our Sanford Patient Access Family and Grow the Good!" is part of job summary; keep. Now let's craft sections. About the role: Use the job summary minus the apply sentence. So: "Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic." That's prose. Responsibilities: Combine department details, registration, scheduling, additional duties. Let's list items: - Route callers to the correct department or patient within one of the medical centers. - Facilitate launching emergency codes for all 3 medical campuses. - Greet patients & verify demographics. - Create, scan & route documents or electronic forms. - Inform patients what the document is & capture signatures on necessary paperwork. - Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures. - Collect co-payments, pre-payments, and payments on account balances. - Work through the registration work queue to address and resolve registration errors or denied insurance claims. - Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule. - Obtain and coordinate referrals & conduct pre-authorization. - Arrange interpreter services. - Check patients in/out. - Operate multi-line phone. - Resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers. - Preparation & coordination of charts. - Organize supporting provider documents. - Initiation & collaboration of patient financial assistance. - Track patient visits & health information management on patient accounts. - Compile, distribute, administer, and score assessments. - Coordination of Telemed appointments. - Reminder calls for appointments. - Hospital admission. - Office duties, such as make copies or send faxes. We need to ensure we didn't miss any: The department details also mention "Hours will be M/W 4p-9p, every other F 4p-9p and every other weekend 3p-1130p. Weekend coincides with Friday worked. Shift will also include 3 holidays rotating annually. (Holiday pay eligible)" That's schedule, not responsibilities. Now Requirements: Let's decide. From qualifications paragraph: "High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings." We could split: Requirements (mandatory): One year of work experience, preferably in a medical office setting. Customer service skills essential. Qualifications (preferred): High school diploma or equivalent preferred. Post-secondary education helpful. Medical terminology helpful. Six months' customer service experience desired. May require BLS for certain locations and/or settings. Skills: Could be customer service skills, medical terminology, BLS, switchboard operation, scheduling, registration, multi-line phone operation. But we might just list skills from the paragraph: customer service skills essential, medical terminology helpful, BLS (maybe required). However we already used BLS in qualifications. Might be okay to have overlapping but we should avoid duplication? Not prohibited but better to keep distinct. We could define Skills as: Customer service skills, Medical terminology, BLS certification, Switchboard operation, Multi-line phone operation, Appointment scheduling, Patient registration. But we need to ensure we don't invent. The posting mentions "customer service skills essential", "medical terminology helpful", "BLS for certain locations". It also mentions switchboard operator responsibilities, scheduling, registration, multi-line phone. Those are duties, not skills per se but could be considered skills. However to stay safe, we can limit Skills to those explicitly mentioned: customer service skills essential, medical terminology helpful, BLS (maybe required). That's three items. But we might also include "switchboard operator" as skill? Not explicitly stated as skill but as duty. I'd avoid. Thus Skills section: list: Customer service skills (essential), Medical terminology (helpful), BLS certification (may be required for certain locations). Now Benefits: paragraph as given. Pay: Salary Range: $16.25 - $23.00. Also weekly hours 20.50 part time maybe include in Pay or Schedule? Pay section should include salary range. Could also mention weekly hours? But schedule section already includes weekly hours. We'll put salary range in Pay. Schedule: details: Shift: Varies; Job Schedule: Part time; Weekly Hours: 20.50; Hours will be M/W 4p-9p, every other F 4p-9p and every other weekend 3p-1130p. Weekend coincides with Friday worked. Shift will also include 3 holidays rotating annually. (Holiday pay eligible) We need to output as prose or list? Could be

  . Now we need to ensure we don't include any boilerplate like EEO, drug free workplace, Req Number, Job Function, etc. Now produce HTML. Structure:

  About the role

  ...

  Responsibilities

  • ...
  ...

  Requirements

  • One year of work experience, preferably in a medical office setting.
  • Customer service skills essential.

  Qualifications

  • High school diploma or equivalent preferred.
  • Post-secondary education helpful.
  • Medical terminology helpful.
  • Six months' customer service experience desired.
  • May require BLS for certain locations and/or settings.

  Skills

  • Customer service skills (essential)
  • Medical terminology (helpful)
  • BLS certification (may be required for certain locations)