Patient Access Representative

Job Summary

The Patient Access Representative works in our Multi-Specialty facility to help provide patient care second to none. Our team includes professionals in neurology, pain management, chiropractic, physical therapy, and more.

Duties

• Greets and interacts with patients in a friendly and polite manner
• Provides solutions for customers; troubleshoots as needed
• Performs data entry through Electronic Medical Record system
• Maintains medical records and patient confidentiality
• Performs insurance verification as needed and directed
• Answers phone calls in a friendly and helpful manner
• Registers patients and schedules appointments as directed
• Maintains a high level of confidentiality and professionalism at all times
• Multi-tasks and moves between responsibilities in a fluid manner
• Adheres to department standards and PolicyStat policies

Qualifications

• Able to provide eligibility for employment for any U.S. employer
• High school diploma or general education degree (GED) required
• Associate’s or Bachelor’s Degree in Business or related field desired
• 6 months of relevant customer service experience preferred
• Previous experience performing insurance verification is a plus
• Able to maintain a high level of confidentiality and professionalism at all times
• Detailed oriented, conscientious, and committed to precision in work results
• Reliable in work results, timeliness & attendance
• Able to work in a fast-paced, and stressful environment while maintaining positive energy
• Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
• Committed to contributing to a positive environment, even in rapidly changing circumstances
• Aware of standards and performs in accordance with them

Benefits

• Comprehensive health, dental, and vision insurance coverage
• Paid time off, including vacation, holidays, and sick leave
• 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
• Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
• Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.