Patient Access Representative

About the role

The Patient Access Representative plays a crucial role in ensuring a smooth and efficient patient experience at the Geiger Gibson Community Health Center. Reporting to the Practice Manager or Central Support Manager, this position is essential for maintaining a streamlined front-end process, minimizing billing issues, and delivering exceptional care.

Responsibilities

• Patient Access & Registration
• Welcome and assist patients, families, and guests professionally.
• Accurately collect and enter demographic and insurance information.
• Schedule, reschedule, or cancel appointments as requested.
• Collect co-pays and process payments according to policy.
• Ensure completeness of PCP assignment and referral requirements.
• Submit applications for HSN Presumptive Determination and SFS discounts.
• Register walk-in and new patients and distribute necessary information.
• Refer patients to Financial Counselors for insurance enrollment or changes.
• Insurance Verification & Financial Navigation
• Verify insurance eligibility, coverage, and PCP/plan assignment.
• Obtain prior authorizations as required.
• Correct and update patient information in EPIC for accurate billing.
• Contact patients regarding unverified insurance and provide payment options.
• Coordinate with Financial Counselors for patient documentation and appointments.
• Calculate and communicate patient financial responsibility before service.
• Administrative and Operational Support
• Review next-day appointment schedules and monitor flow.
• Answer and route telephone calls promptly and courteously.
• Perform related clerical tasks such as sorting mail, managing the bump list, and general front-desk support.
• Review patient encounters post-visit to ensure proper processing and adherence to protocols.

Requirements

• High school diploma or GED
• 1+ years of experience in a community health center and/or professional/business environment, 3+ years of healthcare experience preferred
• Excellent verbal and written communication skills, excellent customer service skills
• Excellent organizational, problem-solving, and prioritization skills
• Basic computer literacy, knowledge of Microsoft Office 365 including Word, Excel, Outlook, and Teams
• Knowledge of Electronic Practice Management (EPM) and/or Electronic Medical Record (EMR) preferred, EPIC/OCHIN desired
• Basic math and reading comprehension skills
• Bilingual, English/Spanish or English/Vietnamese or English/Portuguese preferred
• Familiarity with medical terminology and/or Medical/Dental Billing experience preferred

Benefits

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays, and much more!