Patient Access Representative

About the role

As the "champion of first impressions," you will maximize your talent for organization, operations, and customer service while leading and guiding change. You’ll collaborate with administration, management, physicians, and other staff members to support patients, visitors, and customers.

Responsibilities

• Create a positive impression for each patient, family member, visitor, or staff member while performing pre-admitting, admitting, registering, routing, or escorting tasks.
• Interview patients or relatives to obtain demographic and financial information required for registration/admission and record it in the electronic record system.
• Verify insurance benefits, explain financial requirements to the patient or representative, and collect outstanding patient portions prior to or at the point of service.
• Serve as a mentor to new associates and assist in new employee orientation.

Requirements

• Office experience in a healthcare environment preferred.
• Knowledge of medical terminology, multitasking, and prioritizing skills.
• Experience with Microsoft Office (Outlook, Excel, Word, PowerPoint), Windows XP/7, and website search engines.
• High School diploma required.

Physical Requirements

• Sedentary work involving prolonged periods of sitting.
• Exert up to 10 lbs of force occasionally.

Pay

$18.00 - $28.60 per hour.