Patient Access Representative; 0.7 FTE; PM Shift

About the role

We're seeking a Patient Access Representative to support a smooth, accurate, and welcoming experience for patients and visitors. This role plays a key role in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements.

This position will go through initial training on-site at Meriter hospital, but will then work primarily remotely. The person in this role may get called in at any time based on department need, so will need to live in the Greater Madison area.

Schedule

• FTE: 0.7
• Hours Per Week: 28
• Week 1: Mon/Tue/Fri/Sat 2p-10:30p
• Week 2: Sun/Mon/Tue 2p-10:30p
• Weekends: No

Compensation

$18.32+

Responsibilities

• Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete
• Maintain strong knowledge of insurance plans and verification processes
• Answer and route phone calls professionally; take accurate messages
• Educate patients on financial obligations, including point of service (POS) collections and estimates
• Assist with patient self-service registration processes
• Monitor and manage multiple work queues to ensure timely workflow
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
• Schedule walk in procedures and collaborate with central scheduling regarding other needs

Required Qualifications

• High School Diploma or equivalent
• At least two (2) years of customer service or healthcare related experience is preferred

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental, health and vision insurance
• Paid holidays
• Short and long-term disability
• Pet insurance
• Tuition reimbursement
• Adoption assistance