Patient Access Representative; 0.7 FTE; Night Shift

Job ID: 16939BR | FTE: 0.7 | Shift: 10p–6a with weekend rotation | Compensation: $18.32+/hour | Hours per week: 28 | Weekends required: Yes | Benefit eligible

About the role

We’re seeking a Patient Access Representative to support a smooth, accurate, and welcoming experience for patients and visitors. This role plays a key role in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements.

Responsibilities

• Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete
• Maintain strong knowledge of insurance plans and verification processes
• Answer and route phone calls professionally; take accurate messages
• Educate patients on financial obligations, including point of service (POS) collections and estimates
• Assist with patient self-service registration processes
• Monitor and manage multiple work queues to ensure timely workflow
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
• Schedule walk-in procedures and collaborate with central scheduling regarding other needs

Requirements

• High School Diploma or equivalent
• At least two (2) years of customer service or healthcare related experience preferred

Compensation & Schedule

Hourly rate starting at $18.32. Part-time (0.7 FTE), 28 hours per week. Shift: 10:00 PM – 6:00 AM with weekend rotation. Weekends required. Benefit eligible.

Benefits

• Paid time off and parental leave
• 401(k) matching and employee recognition program
• Dental, health, and vision insurance
• Paid holidays
• Short- and long-term disability
• Pet insurance
• Tuition reimbursement
• Adoption assistance