Patient Access Representatitve III - Chadwick Center Trauma Counseling

Job Summary

The Chadwick Center for Children and Families at Rady Children's Health in San Diego is one of the largest hospital-based Children's Advocacy Centers and trauma treatment centers in the nation. We provide family-focused and trauma-informed services to children and adolescents who may have experienced or witnessed maltreatment, abuse or violence. The Trauma Counseling (TC) Program specializes in helping children and their families heal from traumatic events, including physical abuse, sexual abuse, neglect, community violence, domestic violence, sexual assault or witnessing a crime. TC offers assistance to children and families through individual, group and family therapy, as well as advocacy, case management, safety planning and information or other referrals through a variety of funding sources.

About the Role

The Patient Access Representative III under supervision by the Trauma Counseling Program Manager is responsible for front desk and client check-in duties for the center, including securing and providing appropriate medical business information to/from patient families and funding sources. The PAR completes client registration and scheduling, obtains authorizations for patient services, and responds to internal and external customer inquiries including multi-line phone system. Under general supervision, the Patient Access Representative III is responsible for securing and providing appropriate medical business information to/from patient families and funding sources. Interprets, identifies, communicates, and documents this information by way of: registration, scheduling and/or obtaining authorizations for patient services, in a team environment. In addition, the incumbent is responsible for being a subject matter expert in their area for internal and external customer inquiries, as well as supporting various communication needs as required. Performs other duties as assigned.

Responsibilities

• Completes client registration and scheduling
• Obtains authorizations for patient services
• Responds to internal and external customer inquiries including multi-line phone system
• Secures and provides appropriate medical business information to/from patient families and funding sources
• Interprets, identifies, communicates, and documents this information by way of: registration, scheduling and/or obtaining authorizations for patient services
• Supports various communication needs as required
• Performs other duties as assigned

Requirements

• H.S. Diploma, GED, or Equivalent Associate's Degree plus 1 year of experience
• High School Diploma plus 2 years of experience

Qualifications

• Associate's Degree
• 2 Years of Experience

Preferred Qualifications

• Associate's Degree
• 2 Years of Experience
• Experience With Epic Or Other EMR Systems
• Experience with payment collection efforts
• Bilingual English/Spanish and/or other languages that meet business needs of the department

Benefits

The current salary range for this position is $23.10 to $31.77. Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector.