Patient Access Representive

The Patient Access Representative at Marshfield Medical Center-Dickinson is responsible for collecting registration data, providing exceptional customer service, and managing patient information.

Responsibilities

• Collects registration data to accurately identify, interview, admit, and register patients.
• Provides exceptional customer service to meet the needs of customers.
• Operates computer and phone systems to appropriately and accurately input or retrieve patient information.
• Verifies and updates insurance cards/eligibility and other billing-related documents.
• Completes work list activities to ensure work assigned is completed in a timely manner.
• Enters appointment information as needed to facilitate registration at walk-in desks.
• Prepares and completes patient documents including obtaining patient signatures on forms/consents to ensure timely and accurate billing.
• Aids patients with information on Financial Assistance, patient bill of rights, and Notice of Privacy Practices, ensuring compliance with payer and regulatory requirements.
• Collects non-covered amount and personal amount due for the planned visit to meet department collection goals and patient experience expectations.
• Attains productivity benchmarks and department standards, including but not limited to point of service collections and insurance eligibility to warrant timely payments and accurate claims.
• Depending on the setting, may perform scheduling duties.

Requirements

• Direct customer service experience in a professional business setting.
• Experience working with a business-oriented computer program.
• Knowledge of medical insurance.
• One year experience in a healthcare facility including direct patient contact and customer service.
• Certified Health Access Associate (CHAA) preferred.

Qualifications

• Direct customer service experience in a professional business setting.
• Experience working with a business-oriented computer program.
• Knowledge of medical insurance.
• One year experience in a healthcare facility including direct patient contact and customer service.
• Certified Health Access Associate (CHAA) preferred.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees, including health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package.

Pay

$17.11 - $22.52 per hour

Schedule

Varies

Union

AFSCME