Patient Access Rep (Registrar)- POOL

Nashville, Tennessee – Full time, PRN / Part Time / As Needed

About the role

The Patient Service Representative is the first line of quality service to our patients and guests, serving as the ambassador of service and setting the standard. This position greets customers and provides the highest level of customer service, performing timely and accurate registrations, scheduling, benefit verification, patient education regarding benefits, scanning, faxing, and obtaining appropriate authorizations and referrals for services.

Responsibilities

• Treats all customers with dignity, respect, and courtesy at all times, proactively assisting as needed.
• Schedules surgeries, procedures, PAT appointments, and first post-op visits with appropriate services; communicates appointments to patients, physicians, and others as required.
• Maintains department database as backup and acts as liaison to facilitate communications between physicians, patients/families, PAT, OR, patient access, patient accounts, payors, and outside customers.
• Follows hospital and departmental rules and regulations, adhering to policies/procedures such as confidentiality, code of conduct, attendance, and payroll policies.
• Maintains a safe and clean patient care area and uses work time productively.

Requirements

• Minimum of 2 years of work experience in a patient access, fast-paced healthcare environment.
• Insurance verification experience.
• Healthcare scheduling experience.
• Bilingual English/Spanish preferred.
• Experience working with managed care health plans.
• Excellent patient registration skills and customer service/telephone etiquette.
• Solid knowledge of medical terminology.
• Proficient computer skills (internet, typing, data entry).
• High school diploma or equivalent.

About Nashville General Hospital

Nashville General Hospital (NGH) is Nashville’s original community-based hospital. Joint Commission accredited, NGH accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH maintains a strong commitment to the healthcare needs of Nashville and Davidson County’s underserved while also providing care to all segments of the community.

Benefits

• Medical, dental, and vision insurance within the first 31 days of employment.
• Programs to reduce share of deductible and total out-of-pocket expenses.
• Metro Health Incentive Program – access to high-quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays).
• Short- and long-term disability – up to 60% of eligible weekly pay.
• Life insurance – basic life and AD&D coverage equal to $50,000 ($32,500 if age 65 or older) at no cost.
• Retirement plan – eligible up to IRS max limits and includes company contribution.
• Shift and weekend differential pay offered on nights and weekends.
• Tuition reimbursement for employee and dependents.
• 12 paid holidays – any holiday worked is another holiday banked.
• Flexible spending accounts.
• Onsite gym.
• Free parking for all employees.