Patient Access Rep - Per Diem

Employment Type: Per Diem | Shift: PRN, primarily days and nights, with weekend and holiday requirements

Position Purpose

The primary function of the position is to greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits, and check for the necessity of pre-certification, authorization, and referral. Perform medical necessity checks where needed. Secure patient signatures for required hospital forms and collect the patient’s financial responsibility when required. The position is also responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers. This role communicates revenue cycle-related issues to patients, physicians, physician office staff, and other hospital colleagues. This position rotates into various areas of patient access and may work a variety of shifts.

Responsibilities

• Greet, pre-register, and/or register patients in a courteous and professional manner.
• Verify insurance benefits and check for pre-certification, authorization, and referral requirements.
• Perform medical necessity checks as needed.
• Secure patient signatures for required hospital forms.
• Collect patient financial responsibility when required.
• Provide professional, quality customer service and resolve customer problems in a timely manner.
• Coordinate services for all customers, including patients, physicians, and hospital colleagues.
• Communicate revenue cycle-related issues effectively.

Requirements

• High School diploma or equivalency.
• Associate degree preferred.
• Minimum one (1) year of experience in insurance verification and medical office/hospital customer service.
• Outpatient Registration experience required.
• HFMA CRCR or NAHAM CHAA certification required within one (1) year of hire.

Benefits

• Work/Life balance with flexible schedules.
• Free onsite parking.
• Referral Rewards Program.

About Us

Nazareth Hospital serves Northeast Philadelphia and the surrounding region. With over 160 inpatient beds and many outpatient services, Nazareth Hospital offers a broad range of specialties to meet patients’ healthcare needs. The hospital provides outstanding diagnostic, medical, surgical, and therapeutic care with state-of-the-art technology. With the dedication of 1,200 employees and 350+ physicians and specialists, Nazareth Hospital treats patients and their families with respect and compassion while delivering healthcare services responsive to the community’s changing needs.