Patient Access Rep - Money Hill Clinic

Summary of the Job

The Patient Access Reps. are primarily responsible for completing an efficient and organized check in/out for the patients. Ensuring throughput and customer service are top priorities. Schedule appointments and verifying insurance during registration as appropriate. Collecting accurate information from patients while ensuring confidentiality of this information and that the patients are aware of their rights as determined by HIPAA regulations and company policy. To answer multi line phones and direct all calls in a polite and courteous manner. To collect copayments and patient balances. To scan or file all documents into the Medical Record as needed.

Minimum Qualifications

• Must be able to operate a computer, copier and fax machine
• Must possess good communication skills and a great deal of patience
• Medical office experience preferred
• Should have previous medical terminology
• Must be willing to learn all aspects of the office and be a team player
• Must be able to work well with others in a very busy environment
• Must maintain a professional demeanor at all times

Preferred Qualifications

• A High School Diploma or GED is preferred
• Proof of enrollment in or completion of a post-secondary or vocational program may also be accepted

Physical Demands

• Must possess good physical health
• Some requirements include but are not limited to standing, sitting or walking for long periods of time
• Lifting at least 10 pounds is required
• Must be able to work with a moderate level of noise

Physical Effort required: Constant (67%-100%) – reaching, handling/feeling, talking, hearing, seeing. Occasionally (1%-33%) – lifting, carrying, pushing/pulling, stooping, crouching.

Scheduled Weekly Hours: 40
Work Shift: 8:30am-5pm (Monday-Friday)