Patient Access Rep Clinic
About the Role
As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. You will interact with patients in person and by phone daily, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations. To succeed, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology to ensure a seamless, high-quality patient intake experience.
Responsibilities
- Register and/or check patients in/out.
- Perform patient check-in at the time of visit; record and verify all demographic, insurance, and other information (e.g., Workers’ Comp, third-party liability info).
- Follow established procedures to ensure all registration guidelines/requirements are satisfied, including notifying guardians of minors.
- Identify deficiencies and resolve non-complex issues or escalate to appropriate staff for further action.
- Conduct routine insurance eligibility verifications.
- Copy/scan patient access-related hardcopy materials (e.g., ID, referrals, L&I, insurance cards) into the correct location in the electronic medical record.
- Record non-clinical charges from various sources, including charges for forms, depositions/attorney fees, and retail fees.
- Handle and reconcile payments.
Requirements
- One year of customer service work experience (required).
- Two years of customer service work experience (preferred).
- Healthcare or call center experience (preferred).
About the Organization
Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved through strategic partnerships and integrations to expand our reach and services across the Puget Sound area. Today, we remain deeply committed to healing the whole person—body, mind, and spirit—in the communities we serve.
Our dedicated providers offer a full spectrum of healthcare services, from routine wellness to complex disease management, grounded in rigorous research and education. Our comprehensive network includes 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region, reflecting our commitment to accessibility and comprehensive care. We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence.
Pay
$23.90 - $34.79 per hour.