Patient Access Rep, Marshall Medical Centers South, Outpatient, Full time, 1st Shift

About the role

A Patient Access Clerk is a specialized health care professional responsible for obtaining and verifying patient demographic and insurance information to ensure proper billing of patient accounts and serving as a point of contact for patients regarding their treatment and billing issues.

Responsibilities

• Verifying Demographic patient information including address, phone number, insurance
• Obtaining pre-certs and insurance authorizations for scheduled procedures
• Collecting co-pays, deductibles, and deposits
• Directing and escorting patients and visitors to designated locations
• Providing a resource for billing and payment inquiries
• Overseeing cashier responsibilities in posting payments and creating deposits
• Maintaining accuracy through provided vendor service and department policy
• Completing all required annual competencies
• Adhering to Hospital procedure in regards to requirements for outpatient orders
• Obtaining room assignments through provided vendor services and communicating admissions to appropriate Nursing and clinical staff

Qualifications

• Education preferred: A high school diploma or GED
• Experience: Prior experience in the healthcare environment and/or customer service is preferred
• Additional skills/abilities: A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary as well as money management skills
• The ability to communicate in a pleasant, professional, concise, and caring manner
• Critical thinking and problem solving to ensure the best care possible for our patients

About Marshall Medical Centers

Lake Guntersville, a mountain-lakes jewel, is located approximately 30 miles from metro Huntsville – and is home to Marshall Medical Centers. Marshall Medical Centers, an affiliate of the Huntsville Hospital Health System, serves the residents of Marshall County and the surrounding area (population approximately 125,000).

With two hospitals, eight outpatient locations and a highly-trained team of physicians practicing 28 specialties, Marshall Medical is a confident, convenient choice for local healthcare. Residents can remain close to home and receive excellent care – often provided by those who are neighbors and friends.

Marshall Medical Center South is a 150-bed hospital in Boaz, Alabama, and opened in 1956. Marshall Medical Center North, in Guntersville, opened in 1990 – and – is a 90-bed facility. In addition to the two hospitals, the Gary R. Gore Medical Complex is conveniently located mid-county and is home to several outpatient clinics and a 22,000 square foot comprehensive Cancer Care Center.

Named by the Joint Commission as a “Top Quality Performer” among America’s hospitals, Marshall Medical Centers’ patients can be assured they are being treated in an environment where a premium is placed on quality and best practices.