Patient Access Rep - Mandeville Clinic

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. We are committed to attracting and retaining the very best professionals for every position in our health system. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain—a peaceful, scenic, community-oriented area with an abundance of amenities.

About the Role

The Patient Access Representative is primarily responsible for completing an efficient and organized check-in/out for patients, ensuring throughput and customer service are top priorities. Responsibilities include scheduling appointments, verifying insurance during registration, collecting accurate patient information while ensuring confidentiality and HIPAA compliance, and answering multi-line phones courteously. The role also involves collecting copayments and patient balances, and scanning or filing documents into the medical record as needed.

Responsibilities

• Complete efficient and organized patient check-in/out processes.
• Schedule appointments and verify insurance during registration.
• Collect accurate patient information while ensuring confidentiality and HIPAA compliance.
• Answer multi-line phones and direct calls politely and courteously.
• Collect copayments and patient balances.
• Scan or file documents into the medical record as needed.

Requirements

• Ability to operate a computer, copier, and fax machine.
• Strong communication skills and patience.
• Medical office experience preferred.
• Previous knowledge of medical terminology.
• Willingness to learn all aspects of the office and work as a team player.
• Ability to work well with others in a busy environment.
• Maintain a professional demeanor at all times.

Qualifications

• A High School Diploma or GED is preferred.
• Proof of enrollment in or completion of a post-secondary or vocational program may also be accepted.

Physical Demands

• Must possess good physical health.
• Standing, sitting, or walking for long periods of time.
• Lifting at least 10 pounds is required.
• Ability to work with a moderate level of noise.

Physical effort required:

• Constant (67%-100%): reaching, handling/feeling, talking, hearing, seeing.
• Frequently (34%-66%): None.
• Occasionally (1%-33%): lifting, carrying, pushing/pulling, stooping, crouching.

Schedule

Scheduled weekly hours: 40. Work shift times vary to accommodate opening and closing schedules. Must be flexible to work as early as 7:00 AM and as late as 5:00 PM.