Patient Access Rep II, Full-Time, Baptist Oakleaf

About the Role

Baptist Oakleaf is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a full-time opportunity, Thursday - Saturday, 6:45am - 7:15pm.

Responsibilities

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

Requirements

• 1-2 years Customer Service Experience Required
• 1-2 years Healthcare experience Required
• 1-2 years Insurance experience Required

Qualifications

• High School Diploma Required

Primary Location: Oakleaf - Main Building Freestanding ED